Refunds and Exchanges

Refund Policy

We are Sorry but at this time are unable to offer refunds or Exchanges on our products due to hygiene issues.  

 

Damage/Issues

If you have an issue with your Custom Caps order please contact us within 7 days of receiving it. We are unable to help with issues that have not been reported within this timeframe. The cap(s) must be unwashed and unworn condition. We are unable to cover any cap(s) that has been washed and/or worn before we are contacted.

 

Flaws 

We do not cover insignificant flaws which include but are not limited to: small flecks, smudges, or anything smaller than a penny.

 

Lost Packages

Lost Shipping Packages. I’m very sorry for this inconvenience but I cannot refund a package that were shipped to the wrong address or were misplaced by Canada Post/USPS. All Orders come with tracking, if your order has not arrived in the specified time frame please contact your shipping provider with the tracking number. 

This is an awful thing to happen, if you have not received the package in the stated time frames please contact me and I will help to the best of my ability to track down your package with you.  

Please note: If the address I entered does not match the one you (the customer) provided please message me and we will work through this together.

Undelivered Packages

Custom Caps Co. CANNOT issue a refund/shop credit for packages that are marked as delivered. Nor will a replacement be sent. Please contact your local post office to resolve this issue. Unfortunately once an item has been mark Delivered we have fulfilled our obligation as the sender, these issues must be taken up personally with the shipping provided.